Quality programmes, digital care records or change management: we look for the professional who knows your facilities and your teams. You choose, they work with them.
More expertise in the Health & Social Care universe
Build the improvement plan from evaluations, feedback from people supported and team observations. For French social and medico-social facilities and services (ESSMS), the professional takes account of the framework from France’s national health authority (HAS) and organises action monitoring with management and quality leads.
The profiles you might meet
Social care quality manager
Quality and risk management director
Continuous improvement project manager
Deliverables to scope together
Prioritised improvement plan with named owners
Action tracker and completion evidence
Quality review materials for teams
02
Document management and risk coordination
Make operational documents accessible, easy to update and assigned to named owners. The specialist also organises incident reporting and action monitoring through processes approved by the facility.
The profiles you might meet
Quality manager
Risk management coordinator
Document management project manager
Deliverables to scope together
Document register with owners and versions
Approval and revision process
Register of reported situations and related actions
03
Operational system rollout and adoption support
Support the rollout of a digital service user record (DUI), a scheduling tool or a facility management system. The project manager coordinates team requirements, data migration, user testing, access rights and local support with operational leads and IT.
The profiles you might meet
Social care IT project manager
Change management lead
Operational system functional lead
Deliverables to scope together
Requirements and acceptance test scenarios
Data migration and rollout plan
User materials and support arrangements
At which stage of your project do we step in?
01
Before the project
The findings are in: we find the professional who turns them into a plan.
02
During the project
Rollout started: your agent tracks the milestones and adjusts the brief with you.
03
After the project
Programme settled: we organise the handover and, if needed, the permanent hire.
Before we talk
Tell us what is already under way
Share the findings, the action plan, the facilities involved and the deadlines. Explain who leads quality, who uses the systems and which difficulties remain.
Does the need concern an existing improvement plan, document management to reorganise or an operational system to roll out?
Which findings, documents and team feedback are available, and who will approve actions or new ways of working?
Which facilities, leads and users should take part in testing, adoption support and follow-up after the assignment?
Do you practise one of these roles?
Quality and risk management director
Social care facility quality manager
Continuous improvement project manager
Social care systems project manager
Change management consultant
We look for these profiles for our clients on a regular basis. Tell us about your achievements and the projects you have led: a talent agent calls you back to understand what you are looking for.
Frequently asked
Social care quality and transformation: your questions
Can you search for a quality manager before an ESSMS evaluation?
The need may concern internal organisation, quality actions or practices to document. Describe the expected work and deadlines. Searching for a professional is separate from choosing the organisation responsible for the evaluation.
How should we define the work before an evaluation?
Start with the improvement plan, practices to document and actions to continue with teams. Specify what the professional will organise and what your own leads will take over. The evaluation itself follows the evaluation body’s separate process.
Who should we look for to roll out a digital service user record?
A business systems project manager can coordinate usage, testing, contributors and team support. Architecture and technical security are a different set of skills: assess those separately, with the people who own them.
Do we need to start again if a quality plan already exists?
The existing plan is the starting point. Understand the actions underway, their owners, implementation difficulties and team feedback before deciding what to adjust.
How can we keep monitoring going after the assignment?
Name the people who will take over actions, documents and tracking tools. Plan a handover in the working environment, covering open issues, deadlines and approval arrangements. An organisation to redesign beyond the quality plan falls within management of social care organisations.
A conversation to move forward
A specialist calls you back.
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